To improve customer experiences and expedite IT operations, Salesforce is moving over 200,000 systems from CentOS Linux to Red Hat corporate Linux 9. Red Hat Enterprise Linux will be the primary operating system for Salesforce (NYSE: CRM), global provider of customer relationship management.
To satisfy customer demand, Red Hat Enterprise Linux helps the organization accelerate business transformation at scale by offering a more consistent and adaptable base for security-enhanced hybrid cloud deployments. With the support of the platform, Salesforce can consolidate IT systems and free up key development resources.
As a Software-as-Service provider handling a large client base, Salesforce has expanded and changed its products throughout time, including cutting-edge technology like artificial intelligence (AI), automated self-service capabilities, and real-time data analytics. Salesforce does this by using a vast IT infrastructure that includes hundreds of thousands of servers operating in both conventional data center settings and Hyperforce, the company's platform architecture optimized for public cloud computing.
Due to the company's quick expansion and adoption of new technologies, a heterogeneous operating system environment, including CentOS Linux 7, resulted, necessitating more upkeep and administration from Salesforce's knowledgeable infrastructure teams.
IT Operations Efficiency
Salesforce is now standardizing the whole of its hybrid cloud architecture on Red Hat Enterprise Linux, a top enterprise Linux platform globally. Salesforce hopes to increase its IT operations efficiency with this transfer, which will boost developer productivity and encourage more innovation in the customer experience. Enterprise-grade hybrid cloud deployments and current IT workloads need reliability, which Red Hat Enterprise Linux delivers. It makes it easy to manage both on-premises and cloud environments and allows businesses to execute applications anywhere.
Salesforce aims to achieve several key advantages by switching from CentOS Linux to Red Hat Enterprise Linux for its worldwide infrastructure:
- Improved speed and efficiency across a range of software and hardware architectures, including ARM, which makes it easier for Salesforce engineering teams to integrate cutting-edge technologies without adding to the need for additional infrastructure.
- Reaching clients where they are with a resilient platform that can spur more constant innovation across the hybrid cloud, from the edge to public clouds and data centers, and that can accommodate specific use cases for clients regardless of size or location.
Red Hat Enterprise Linux's tiered approach to IT environment security, which includes support for many of the most recent developments in cryptography and secure computing, would result in improved system security measures.
Enhanced customer support experiences were made possible by Red Hat's support staff, freeing Salesforce engineers from the tedious tasks of administering an operating system at cloud-scale management so they can concentrate on providing value to customers.
"Since Red Hat and Salesforce are trailblazers and industry leaders, we have a profound comprehension and admiration for how continuous innovation and change can lead to enhanced customer success,” said President and CEO of Red Hat, Matt Hicks. “This partnership demonstrates this shared commitment, as Red Hat contributes its decades of experience in enterprise open source technologies and hybrid cloud infrastructure to help Salesforce meet changing customer needs while allowing Salesforce to stay laser-focused on the customer experience.”
“Everything we do is driven by the principle of customer centricity,” said Salesforce’s President and CTO, Srini Tallapragada. “Red Hat Enterprise Linux will enable our worldwide IT operations to develop more quickly than ever in order to provide our clients with the dependable, scalable experiences they want.”
